Why is end-user training emphasized in the "Deploy" phase?

End-user training is emphasized in the "Deploy" phase primarily to ensure that users are equipped to effectively navigate and utilize the new system. This phase involves transitioning from project completion to operational use, and it is crucial that end-users are not only familiar with the functionalities of the system but also comfortable using it in their daily tasks. Well-structured training helps users understand how to perform their job functions efficiently within the new environment, which is essential for maximizing the benefits of the new system.

By focusing on end-user training during deployment, organizations minimize the risks of user frustration and inefficiency that can arise when individuals are unclear about how to use the system. Effective training helps foster user adoption and competence, directly contributing to the project's overall success. A well-trained user base is an integral part of ensuring that the new system delivers the desired outcomes and enhances productivity from day one.