Which role is crucial for ensuring the success of an SAP implementation during the "Maintain" phase?

In the "Maintain" phase of an SAP implementation, the operations manager plays a crucial role in ensuring the success of the deployment and addressing ongoing operational requirements. This phase involves maintaining the system's stability, efficiency, and user satisfaction over time. The operations manager is responsible for overseeing the day-to-day operations of the SAP system, ensuring that it runs smoothly and meets the business's evolving needs.

They coordinate between various stakeholders, including IT support, end-users, and the development team, to resolve issues, implement necessary updates, and ensure that the system is aligned with business objectives. Their ability to manage resources effectively and facilitate communication is essential in maintaining system performance and addressing any challenges that arise after the initial implementation. This directly influences user experience and productivity, making their role vital in the success of an SAP implementation in the long term.

Understanding the dynamics of operational management within the SAP framework helps to solidify why this role is integral during the "Maintain" phase, as it ensures that the implemented solutions continue to deliver value to the organization.