Which phase includes activities related to user training and change management?

The phase that includes activities related to user training and change management is the Deploy phase. During this critical stage, organizations focus on ensuring that all users are adequately prepared to use the new system. This preparation is vital for a smooth transition and involves comprehensive training sessions tailored to different user roles and responsibilities.

Change management activities are also a key component of the Deploy phase. These activities help address user readiness, manage resistance, and promote engagement with the new system. By effectively guiding users through the changes, organizations can enhance adoption rates and mitigate disruptions that often accompany such transitions.

Integrating user training and change management during the Deploy phase emphasizes the necessity of providing users with the knowledge and support they need to leverage the new system effectively. This preparation ultimately leads to a more successful implementation and better overall outcomes for the project.