What is the goal of a "Post Go-live Support" strategy in SAP Activate?

The goal of a "Post Go-live Support" strategy in SAP Activate is to provide immediate assistance to users and resolve issues after the system has been launched. This support phase is critical to ensuring that users can smoothly transition into using the new system without significant disruptions to their operations. It focuses on troubleshooting any problems that arise, answering user inquiries, and providing guidance on system functionality, which helps to stabilize the environment post-launch.

This phase is essential for fostering user confidence and ensuring that the new system is functioning as intended. While enhancing user training, gathering feedback, and evaluating project success are important aspects of a project lifecycle, they are typically addressed either during the deployment phase or in subsequent project evaluations, rather than as the primary focus of post-go-live support. Thus, this strategy is centered around the immediate needs and challenges faced by users right after going live with the new system.